Nakto Warranty & Return Policy
1.No returns after 14 days of receiving.
2.To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. Box must be sealed and unopened.
3. Customer pays$100shipping fee (this is with held from refund).
4. Subject to up to a 20% restocking fee (this is withheld from refund).
To be eligible for a return, your item must be within 2-week period.You must keep the original packaging and the NAKTO ebike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned bikes, as well as batteries, are subject to a 10% restocking fee within the 2-week trial period.
How to return
Contact our Customer Service Department at firstname.lastname@example.org to approve the return within 2 weeks. we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an NAKTO product better suited to your needs is also possible. After the 2-week period expires, the product cannot be returned to NAKTO.
All returns must be repacked back into the original packaging when you send it back to us.
Once the Return Authorization is issued, we will provide you with a return shipping label and a date when the UPS will stop by to pick up the product.
Once your return is received, we will process refund in 10 working days. Your refund will be credited back to your original method of payment.
Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.
Notice: the customer must have written Return Merchandise Authorization (RMA) number from NAKTO. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
Looking for information about the warranty? Click here to go to Warranty Overview & Registration
WE STRIVE TO PROVIDE QUALITY CUSTOMER SERVICE AND WANT OUR CUSTOMERS TO BE COMPLETELY SATISFIED. IF YOU ARE NOT COMPLETELY SATISFIED FOR SOME REASON, YOU MAY RETURN YOUR PURCHASE WITHIN 14 DAYS OF DELIVERY FOR A FULL REFUND OF THE PURCHASE PRICE, MINUS THE SHIPPING AND HANDLING TO AND FROM AND A RESTOCKING FEE OF 20% BASED ON THE CONDITION OF THE RETURNED ITEM.
The following is our Return Policy Agreement:
Please contact one of our friendly staff to obtain a Return Merchandise Authorization (RMA) form for completion. Returns will not be accepted without a completed form which will require photos/videos and documentation from a certified service mechanic. Once you have completed and submitted the R.M.A form, you will receive a confirmation email within 2 business days. You will then receive a return label with a R.M.A number and shipping label. You must return the merchandise within 5 business days of receiving the R.M.A. It is your financial responsibility to return the item to the address specified.
Shipping collect and COD packages will not be accepted.
If you do not have the original packaging, manuals, or the item is slightly used we will not accept the merchandise; you will be subject to the restocking fee that is based on the condition. We do not accept any return vehicle that has any sustained damages while in the customers possession.
* 20% restocking fee is applied to new, unused vehicles.
* 25% - 35% restocking fee may be applied according to the condition of used vehicles.
*This guarantee will not warrant returns on items that are damaged, have had alterations of any kind, or have been used or maintained in a way that is not recommended by the manufacturer.
* If you have received your vehicle for more than 14 calendar days and it has been in use, you will not be eligible for return, refund or replacement. You can send the vehicle or parts to us at your own expense; we will repair it and send it back to you at our cost.
* In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.
* Items that will NOT be accepted for return will be:
- Registered vehicles
- All accessories
- Damaged units caused by customer
- Floor Model Clearance, Refurbushed or used items
Unauthorized return subject to variable restock fees based on the condition.
*Please note: All will-call order sales are final and returns will not be accepted under any circumstance.