As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@ForeverYoungEbike.com.
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped and you need to cancel for any reason, you will need to follow the warranty and returns policy for your bike's brand after delivery of your product. Please read your specific bike's brand policy on our Warranty and Refunds page.
If you have received a damaged product, contact our Customer Support department at firstname.lastname@example.org within 3 days of receipt. If you notice the carton has significant damage when it is delivered, ask the delivery person to document the damage and request a claim be filed with the carrier. We request that you take photos of the carton to show all damage. Please also take a photo of the shipping label on the carton. Once you unbox the shipment please take additional photos of any damaged parts.
In your email to email@example.com make sure to include your name and the order number from your confirmation email, and supply all photos and a description of parts damaged and we will process an insurance claim on your behalf.