Black Friday Thru Dec 3rd. Up to $400 Off + Free Shipping. LImited Quantities.

X-TREME Warranty & Return Policy

 

Warranty Policy:

X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on all model bicycles and their components that are purchased directly from X-Treme or an authorized Dealer. Forever Young eBike is an authorized dealer of X-Treme bicycles. Your original purchase receipt is required to establish proof of purchase and establish warranty start date.

X-Treme will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. X-Treme will offer free lifetime technical support access on these products & if parts are needed but those parts may be purchased from X-Treme.

12 Month (ONE YEAR) Warranty & Lifetime Frame Warranty

The warranty starts the day the bicycle is delivered to you. This warranty covers factory defects and defaults only. This warranty does not cover misuse or broken parts caused by the user or by any other event. This warranty will pay for standard shipping service costs on the first & second warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.

X-Treme does offer additional warranties for purchase to extend your warranty period. Available for purchase are a ONE Year Extended Warranty and LIFETIME Extended Warranty. X-Treme is so confident in the quality of their bikes that they offer this option to extend the warranty for the entire life of your bicycle! No other brand offers these extensive warranties. For more information please see the section below EXTENDED WARRANTY OPTIONS.

Battery Warranty: We offer a full ONE Year warranty on all bicycle batteries to the original purchaser. Your battery is warranted for any manufacturer defect in material or workmanship. The battery will be repaired or replaced free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date.

X-Treme requires that defective batteries be returned to us for repair or exchange. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you. If you have questions about our warranty, please contact the X-Treme support department by calling (253) 777-0690 or opening a ticket only at https://support.x-tremescooters.com. A friendly representative will get back to you quickly. X-Treme support department hours are Monday through Thursday 8 AM to 5 PM PST.

Limited Warranty Details:

What is covered & what is not covered:
1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, X-Treme will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery. In the event that the damage is determined to be extensive, (digital photos may be required by email), at X-Treme’s discretion and after careful consideration, X-Treme may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts. Parts are subject to change based on updates, so the original part with the bike may be replaced with a different style or model if needed to correct the issue.

Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.


2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.

3. During your applicable warranty period: X-Treme will replace any defective part free of charge and free of shipping charge to the original purchaser of the bicycle. We may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the customer. Call tags or return shipping labels will not be issued. If customer refuses replacement parts or tech support assistance, then the return policy will apply.

X-TREME Bicycles Return Policy:

15 DAY RETURN POLICY (Satisfaction Guarantee)
If during the first 15 days you choose to return merchandise purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions:
Refunds will be for 100% of the entire purchase price including the original shipping costs.

Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only.

At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.

Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Scratches & Minor Shipping Imperfections: If minor scratches or imperfections occur during shipping, X-Treme will provide touch up paint to resolve the matter. If customer wishes to return product due to minor scratches or imperfections caused during shipping, customer is responsible for returning merchandise at their own expense.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized RMA return shipment:
1. Re-pack the merchandise securely in its original packaging, include the original contents of the box, warranty cards, manuals, accessories, promotional items, etc.
2. Include a copy of your invoice.
3. Include a copy of your RMA notice you received from us via our support department help desk.
4. Clearly print your RMA # on the return shipping label on the outside of the box. For your protections we recommend all returns be sent via UPS, FedEx, DHL or other courier that issues a tracking number. We also recommend that the shipment is ensured. The customer is responsible for damage or loss during return shipping.
*Freight collect and COD packages will not be accepted.

Signature Required Option:
All E-bikes and cycles over $500 will be shipped using the signature required option which will guarantee the product must be signed for and it will NOT be left at the delivery address if the recipient is not available to sign for it. By placing your order with Forever Young eBike for an Electric Bicycle you agree to have the bicycle shipped with the signature required at time of delivery.

It is the customer's responsibility to be present at the time of delivery. Customer may not be able to schedule a specific delivery date or time. If necessary, customer may have the option to schedule a pick-up at the shipper's pick-up location, but  Forever Young eBike cannot guarantee this option.

Forever Young eBike is not responsible for packages that have been left at the recipient’s door and consequently lost and/or stolen OR packages that have been returned to sender due to unsuccessful delivery attempt. For lost packages, we will file a lost claim with the carrier, however if they deny that claim we will not be able to make any reimbursements.

If the package is returned to sender by the shipping provider due to unsuccessful delivery attempts, customer will have the option to have package re-shipped to their address and cost of shipping will be the customer's responsibility; or if customer does not wish to have the bike re-shipped to them, then they will be eligible for a refund minus the original shipping costs.

Lifetime Technical Support:
Lifetime technical support is provided to each customer that purchases an X-Treme & Bicycles. To access X-Treme's technical support department click on this link http://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you.

X-treme offers extended warranty options of a ONE Year Extended Warranty and a LIFETIME Extended Warranty. For details see X-Treme Extended Warranty Options.

RETURNS

You must alert us within 14 days of receiving the product of your intent to return. You can use the Contact Us link.  

  • All returned items must be new, unused, unassembled and must include all original parts and packaging materials.
  • Returns will not be granted after 14 days of receiving the product.
  • Returns will not be granted if the product is used, does not have all original parts and original packing materials.
  • You can expect a refund after we have received back the product, inspected it to be assured it is in new condition and eligible for resale. 
  • You will be refunded the purchase price, EXCLUDING the original "free shipping" cost included in the original price of the product, return shipping fees and a 30% restocking fee.
  • Original shipping charges are non-refundable.
  • Customers are responsible for returning the product at their own expense.
  • You can expect a refund within 14 days of our receiving your returned product back complete and in new, unused condition with all parts and original packaging. 

EXCHANGES

You must alert us within 14 days of receiving the product of your intent to exchange. 

  • All exchanged items must be new, unused, unassembled and include all original parts and packaging materials. 
  • Exchanges will not be granted after 14 days of receiving the product. 
  • Exchanges will not be granted if the product is used, does not have all original parts and original packing materials.
  • You will be issued a credit to be used toward your purchase of another product once we receive back the product, inspected it to be assured it is in new condition and eligible for resale. 
  • You will be credited the purchase price, EXCLUDING the original "free shipping" cost included in the original price of the product, return shipping fees and a 30% restocking fee.
  • Original shipping charges are non-refundable.
  • Exchanged products must be in selling condition as new, unused and with all original parts and packing materials.
  • Customers are responsible for returning the product at their own expense.
  • You can expect a credit within 14 days of our receiving your returned product back complete and in new, unused condition with all parts and original packaging.

CANCELED ORDERS

Orders canceled after purchase are subject to the normal return policy listed above.

  • You must accept delivery, obtain an RMA Number from us and ship the item back to the correct address, which we will provide with the RMA Number.
  • If delivery of an item is refused, you will be refunded the purchase price, EXCLUDING the original "free shipping" cost included in the original price of the product, return shipping fees and a 30% restocking fee. 
  • Original shipping charges are non-refundable. 
  • Returned and exchanged products must be in selling condition as new, unused and with all original part and packing materials.
  • Customers are responsible for returning the product at their own expense.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at Contact Us.

If there is significant visible damage to the carton upon receipt, request that the delivery person note the damage and request a claim be filed with the carrier for damage.

  • Take photos of the damage that is clear.Please be prepared to supply your name and order number from your original confirmation e-mail. 
  • Forever Young eBike will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem. As a rule, products which are eligible for replacement parts under manufacturer warranty are subject to the normal return policy.
  • Products that have cosmetic damages are subject to the returns policy above.
  • The manufacturer will issue touch up paint for scratches or in the rare cases we can't supply touch up paint we will issue a small refund fee no higher than $10 for touch up paint that you buy, provided that you provide proof of purchase with a copy of the receipt.
  • Products that require tuning and adjustments are not damaged or defective. During shipping, the product and components may shift, and the product may need to be tuned and adjusted.

DEFECTIVE BATTERY POLICY

Occasionally shipping carriers can damage the box during shipping. This can lead to the battery becoming damaged and not working. 

If you believe your battery to be faulty you will need to provide proof. You can take your battery to a Batteries Plus location or use a voltmeter at home to test the battery. Then send us a picture of the reading on the voltmeter. Once we receive the photo of the reading showing the voltage is low, we can have a shipping label sent to you to send the battery back.

If you are not able to test the battery for malfunction or take it to Batteries Plus, you need to return the battery to us so we can test it. After we receive the battery from you, we will do the testing and ship out a new battery or fix the battery and ship it out within 7-10 business days.

If you want to return the bike because you believe the battery is defective it will be subject to the normal return policy above.

RETURN SHIPPING FOR A RETURNED PRODUCT

  1. Pack the item(s) securely in the original product packaging. Please include all paperwork, parts, and accessories. All products must be returned in new, unused condition, to ensure a credit or refund.
  2. Before sending your return shipment, please remove all extra labels from the outside of the package.
  3. Send the return package to the following address: Allco Manufacturing, Returns Department, 1604 15th St. SW Suite 11, Auburn, WA 98001-6565
  4. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  5. It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.
  6. To receive a refund or credit, items must be returned within 10 days of original shipment date.
  7. Credit for gift returns will be issued to the original purchaser.
  8. You will not be refunded original "free shipping" charges included in the original price of the product under any circumstances on the product that is returned. Please be aware that shipping charges can be very expensive.
  9. Please include all paperwork, parts, and accessories. 
  10. Contact a Customer Service Specialist  for instructions on arranging a freight delivery pickup for your items. You will be responsible for freight shipping costs. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.
  11. To receive a refund or credit, items must be returned within 14 days of original shipment date.
  12. Credit for gift returns will be issued to the original purchaser.
Liquid error: Could not find asset snippets/preorder-now.liquid